Returns & Refunds Policy
At Gimmick World, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date you receive your item to request a return, in line with EU consumer protection regulations.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required
Certain items may be exempt from return due to hygiene or safety reasons.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Shipping costs are non-refundable
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately and we’ll make it right.
Contact Us
For return requests or questions, contact us at:
📧 support@gimmickworld.ie
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {support@gimmickworld.ie} for questions related to refunds and returns.